Rule & Email Notification Not Working

[jShah]

Hi Alex,

We have a Form that requires user input. Using DFFS v4.4.3.48, there are rules setup that trigger the Email notification.

The ‘EmailManager’ rule is –
If this trigger ‘Manager Assigned [User]’ is changed
Validates on Form load and field change

Send or stop these Emails –
managerEmail

Under Email and Print we have this setup for ‘Email:managerEmail’
Email Template ID: managerEmail
To: {Manager_x0020_Assigned}
Subject: WFVC {Request_x0020_Type} #{Request_x0020_ID} has been assigned to you.
Body: {Manager_x0020_Assigned} has been assigned to {Request_x0020_Type} #{Request_x0020_ID} as Manager.

Date Requested: {Request_x0020_Date}
Category: {Issue_x0020_Category}{Request_x0020_Category}

Title: {Title}

Description: {Description}

<hr>This message was generateed by RA notification workflow. managerEmail

Notification when email has been sent:
{Manager_x0020_Assigned} has been notified.

This rule doesn’t work at all. When I add {Manager_x0020_Assigned} to another rule then whomever is the Manager receives the email. But this ManagerEmail Rule doesn’t work.

Any Suggestions/Guidance would be appreciated. I’ve even deleted the rule, cloned a rule replacing the field then saving it. But still doesn’t work.

• This topic was modified 6 years ago by jShah.

[AdamP]

Have you tried turning on debug including the presave debug option under rules? When you change the field you should be able to see the rules trigger and when you click save see the emails generated (or not).

[Alexander Bautz]

Hi,
If you enable debug like AdamP described and post the results here I’ll do my best to help you sort it out.

Alexander

[jShah]

Hi,

Yes previously I did turn on the ‘debug’ since this feature was available. In several scenarios of tests, I submitted as new item and also modifying existing item to change the ‘Manager Assigned’ field.

The attachments show when I was testing during modifying an existing item. Hopefully this helps; I’ve been looking at it too long and unable to figure out. Thanks again.

Attachments:

1. 

   EmailMgrTEST1.jpg
   

2. 

   EmailMgrTEST2.jpg
   

[Alexander Bautz]

Please update to the latest version of DFFS to see if the change I made in v4.4.3.53 makes any difference.

Alexander

[jShah]

Hi Alex,

Sure will have to coordinate with our SCA on this site collection. Will let you know as soon as DFFS is updated to determine if it worked or not.

Thanks again.

Jignesh Shah

[jShah]

Hi Alex, Quick Question how do I update my existing version of DFFS to v4.4.3.53 without affecting anything else? I’ve already installed DFFS on the site collection and other sites r using it. Just making sure how to go abouts.

Thanks.

Jignesh

[Alexander Bautz]

Read this section: https://spjsblog.com/dffs/dffs-installation-manual/#Upgrading_from_a_previous_version

Alexander

[jShah]

Hi Alex,

After talking to the team, we decided to just add custom workflow using SP Designer instead. Thanks again. I have informed the team we should update the version for future reference.

Thanks.

Jignesh

[Alexander Bautz]

Hi,
I’m sorry you had trouble with this functionality. I have addressed some issues with “on-change” rules in v4.4.3.53 so if you like to have another go at using DFFS you should update to the latest version and check to see if it works better.

Best regards,
Alexander

[Author]

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