Error: [DFFS E-MAIL] Missing email template for "A,B"

[Jon Mortimer]

I am receiving this error:

[DFFS E-MAIL]
Missing email template for “OpenTicketSupport,OpenTicketRequestor”

In my OnSave Rule, I have added ‘OpenTicketSupport,OpenTicketRequestor’ to the Send or stop these E-Mails. It clearly states Separate multiple template ID’s with comma.

Both OpenTicketSupport and OpenTicketRequestor are their own template and each is configured very similar. One is meant to go to a mailbox for support and the other to the person who requested the ticket. If I remove one or the other, the process works (but only sends 1 email). Has anyone else experienced this issue? How do I get DFFS to send both emails?

THANKS IN ADVANCE!!

[Alexander Bautz]

Yes, you can add multiple email templates separated with comma so this is strange.

Which version of DFFS are you using?

Can you add a a screenshot of the rule with the “Send or stop these E-Mails”?

Alexander

[Jon Mortimer]

I agree but for whatever reason I cannot add more than one. If there is only one, it works fine (but only 1 email). I am currently running DFFS v4.4.3.37.

DFFS_1.png shows how the rule is configured
DFFS_2.png shows how the templates exist (I didn’t do a full screen on those)
DFFS_3.png shows the error I am receiving

Attachments:

1. 

   DFFS_1.png
   

2. 

   DFFS_2.png
   

3. 

   DFFS_3.png
   

[Alexander Bautz]

The text in the “Send or stop these E-Mails” are split on comma – is there any chance the comma isn’t the right character code? – try retyping the comma, or copying the txt from this textarea out in the console (hit f12 > console) and type in this:

"OpenTicketSupport,OpenTicketRequestor".split(",");

it should output like this:

["OpenTicketSupport", "OpenTicketRequestor"]

Alexander

[Jon Mortimer]

I did this just now and it returns
`[“OpenTicketSupport”, “OpenTicketRequestor”]

[Alexander Bautz]

Have you checked the “Use custom list with workflow to send E-Mails” checkbox in the top of the Email and print tab, or do you use the REST email functionality?

Alexander

[Jon Mortimer]

I do have the Use custom list with workflow to send E-mails checked. It works fine with only one template name; stops working when I add another.

[Jon Mortimer]

Hi Alexander — curious if you had any other recommendations? I am loading DFFS on a new site to see if it site specific. I’m also loading .38 although I don’t think that will make a difference.

[Alexander Bautz]

I’m sorry, but I’m not able figure out what could cause this issue. Could you send me the “blob” exported from the “Export, import and restore” tab so I can have a look at it?

Also, please tell me which browser (name and version) so I can see if this might explain something.

Alexander

[Jon Mortimer]

Thanks Alexander. I have sent you the blob. 🙂

[Author]

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