February 10, 2018 at 02:39 #19699
I am receiving this error:
Missing email template for “OpenTicketSupport,OpenTicketRequestor”
In my OnSave Rule, I have added ‘OpenTicketSupport,OpenTicketRequestor’ to the Send or stop these E-Mails. It clearly states Separate multiple template ID’s with comma.
Both OpenTicketSupport and OpenTicketRequestor are their own template and each is configured very similar. One is meant to go to a mailbox for support and the other to the person who requested the ticket. If I remove one or the other, the process works (but only sends 1 email). Has anyone else experienced this issue? How do I get DFFS to send both emails?
THANKS IN ADVANCE!!
February 10, 2018 at 09:51 #19707
Yes, you can add multiple email templates separated with comma so this is strange.
Which version of DFFS are you using?
Can you add a a screenshot of the rule with the “Send or stop these E-Mails”?
February 10, 2018 at 17:04 #19742
I agree but for whatever reason I cannot add more than one. If there is only one, it works fine (but only 1 email). I am currently running DFFS v22.214.171.124.
DFFS_1.png shows how the rule is configured
DFFS_2.png shows how the templates exist (I didn’t do a full screen on those)
DFFS_3.png shows the error I am receiving
February 10, 2018 at 17:44 #19747
The text in the “Send or stop these E-Mails” are split on comma – is there any chance the comma isn’t the right character code? – try retyping the comma, or copying the txt from this textarea out in the console (hit f12 > console) and type in this:
it should output like this:
February 11, 2018 at 03:15 #19749
I did this just now and it returns
February 12, 2018 at 22:49 #19779
Have you checked the “Use custom list with workflow to send E-Mails” checkbox in the top of the Email and print tab, or do you use the REST email functionality?
February 12, 2018 at 23:04 #19783
I do have the Use custom list with workflow to send E-mails checked. It works fine with only one template name; stops working when I add another.
February 13, 2018 at 20:30 #19803
Hi Alexander — curious if you had any other recommendations? I am loading DFFS on a new site to see if it site specific. I’m also loading .38 although I don’t think that will make a difference.
February 13, 2018 at 21:09 #19807
I’m sorry, but I’m not able figure out what could cause this issue. Could you send me the “blob” exported from the “Export, import and restore” tab so I can have a look at it?
Also, please tell me which browser (name and version) so I can see if this might explain something.
February 13, 2018 at 23:21 #19819
Thanks Alexander. I have sent you the blob. 🙂
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